Roman

- At Schneider Electric, currently an IT Support and Digital Lead Assistant. Initially onboarded as an IT Support professional, responsible for delivering comprehensive IT services including factory devices, PCs, network management, and security enhancements. Proficiently resolved IT infrastructure issues spanning 1st to 3rd line support, ensuring uninterrupted operations.

Elevated to the role of Digital Lead Assistant after three months, actively contributing to critical projects, including lean digital systems and order tracking digital solutions. Collaborated with management for training interns and new employees, contributing to skill development and knowledge transfer.

- At Kin+Carta, I served as a Match Day Support Executive and 2nd Line Support Specialist. I played a pivotal role in ensuring the seamless execution of EFL events, offering technical support, maintaining EFL websites, and optimizing service delivery for EFL-related activities.

- During my work at Recast, I worked as a Technical Support Operative, contributing to the resolution of technical challenges. I also played a vital role in training and enhancing the TechOps department, ultimately improving the Recast fan experience.

- At BuildReFix, where I've been since October 2018, I serve as a Lead Technician. Here, I provide a wide array of technical services, including software and hardware support, systems setups, network management, security, and more. I also contribute to making technical guidelines and documentation, as well as providing IT skills training.

- As an IT Support Technician at SimplyFixIT, I excelled in delivering exceptional customer technical support, resolving issues across various channels, and assisting clients in selecting the right repair service or devices.

I hold a Bachelor's Degree in Computer Games and Programming Skills from Edinburgh Napier University, where I honed my skills and participated in events like the Global Game Jam

• Introduction to Computer Science (SIA Progmeistars)
• Technical Support Fundamentals (Coursera)
• Operating Systems and You: Becoming a Power User (Coursera)
• The Bits and Bytes of Computer Networking (Coursera)
• IT Security: Defense against the digital dark arts (Coursera)

• User Provisioning
• Technical Understanding
• Problem Solving
• Product Support
• Device Management
• Google Workspace
• Windows, Linux, MacOS
• IT Hardware Support